Freeview/YouView Help

How do I check my current TV or Set Top Box is set up to reviece Racing UK?

  • You need a Smart TV new as of 2012 or set-top box (device).
  • It must be connected to the internet via either an Ethernet cable back to your home router or via WiFi (some new TVs also have in-built WiFi that can connect). Follow your manufacturer’s instructions on how to do this.
  • It must be connected to the internet via either an Ethernet cable back to your home router or via WiFi (some new TVs also have in-built WiFi that can connect). Follow your manufacturer’s instructions on how to do this.
  • Re-tune your TV or STB as if you are installing new channels to ensure you have the latest listings in the Electronic Programme Guide (EPG).
  • Once re-tuned check to see if Racing UK is listed at channel 261 in your EPG. If it is not you are unfortunately in the small percentage of people only able to receive a limited range of Freeview channels due to transmitter coverage in your area.
  • Select Racing UK on channel 261. It may take up to 30 seconds to begin streaming the promotional video. If you see a message on screen saying "your device is not compatible" or "service loading please wait" which doesn’t subsequently clear after about one minute, then your TV or STB is unfortunately not compatible with these services. Our providers are constantly working to open up access to as many devices as possible but some older TVs and STBs may not conform to the necessary requirements to receive Racing UK.

How do I become a Racing UK member?

To join Racing UK please visit racinguk.com/join or call our team on 0844 855 1881 (UK) or 0818 776 700 (ROI).


How much does it cost to watch Racing UK on Freeview IPTV?

Watching Racing UK via Freeview costs £24.98 or €31 per month. Within this price you will be able to watch on a wide range of devices such as desktop, mobile and tablet at no extra cost.


Do I need to sign in / login to the service every time I want to watch Racing UK?

You will need to visit channel 261 and enter your login details when you wish to watch Racing UK.


What happens if I have forgotten/lost my username or password?

If you are having login problems please call 0344 855 2977 (UK) or 0818 776 700 (ROI).


Will I get charged for my internet useage?

Racing UK will not charge you any extra for your internet usage but extra charges may apply from your broadband provider.


Are the channels broadcast in high-definition (HD) or standard-definition (SD)?

HD is only available on Sky 426 currently.


Click here to go back to the Help Centre home page.

PHONE

You can call them on 0344 855 2977 (UK) or 0818 776 700 (ROI) between 8am and 9pm, seven days a week.

EMAIL

You can reach our customer service team on email by clicking here.

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