Racing UK

Racing UK Club FAQ

The Racing UK Club gives you the opportunity to go to over 45 FREE racedays!


Frequently asked questions: 

  1. What is the Racing UK Club and how do I join?
  2. What are Racing UK Club days: how do I attend these and when are they?
  3. I have lost my Metal badge, what should I do?
  4. How do I apply for Club Days?
  5. I can’t find my customer number to apply for Club Days online, what should I do?
  6. I am having some problems applying for Club Days online, what should I do?
  7. I dont have access to the internet, how can I attend these Club Days
  8. What happens if a Club Day is abandoned?
  9.  When do I receive my mailing from Racing UK?
  10. I haven't received a recent mailing, what shall I do?
  11. I am a cable (Virgin Media or UPC) subscriber, what should I do?
  12. I am a Racing UK Online subscriber, do I become a member of the Racing UK Club?
  13. Racing UK Club Day Terms and Conditions

 

 

1. What is the Racing UK Club and how do I join?

The Racing UK Club is the biggest horse racing club in the UK and perfect for anyone with an appetite for horse racing, allowing you to extend your enjoyment from on screen to on course!

 To become a member of the Racing UK Club you must first subscribe to Racing UK. A subscription to Racing UK automatically entitles you to Racing UK Club membership. You will stay a member for as long as you continue subscribing to Racing UK.

By joining the club you receive:

·       Over 30 FREE Club Days which include:
Up to two free tickets per Club Day
Use of the Racing UK reserved area on the day
Free tea and coffee
tipster/jockey talk to guide you through the card

·       The quarterly Racing UK Club Magazine.

·       Exclusive offers and competitions from Racing UK and our partners.

 

 2. What are Racing UK Club Days: how do I attend these and when are they?

To see forth coming Club days CLICK HERE

As a Racing UK Club member, you will receive a free quarterly magazine outlining the Racing UK Club Days for the following three months and application process for the free admission Club Days during the period.

Applying for Free admission Club Days is simple, you will just need to register online and submit your customer number, choose the day/s you wish to attend for the period and print your e-ticket before you go to the races.  Each day has a specific booking deadline, which must be adhered too and is printed clearly in the magazine an online.  
Please note, on the raceday itself, to validate your e-ticket must be accompanied with a 2012 Racing UK metal badge. 


Apply for a Club Day CLICK HERE

  

 3. I have lost my metal badge, what should I do?

  All Racing UK subscribers are issued with a Racing UK metal badge within the Jan – March mailing (mailed December) if they are an existing member or when they join as a new member, with their first edition of the Racing UK Club magazine.

If you have lost or mislaid your badge, there is a charge of £3 per badge.  Please send a cheque made payable to Racing UK with a covering letter outlining your name, address and customer details i.e. if you are a Sky, Virgin Media, online customer, to Racing UK, Gillingham House, Gillingham Street, London, SW1V 1HU

 

 4. How do I apply for Club Days?

 To apply for club days you must first register you details here. 

Once registered you will be redirected to the selection page and will also automatically receive a confirmation of registration email which contains your unique link which will take you through to the selection page and you will be able to use this link for all future applications.

Once you are through to the selection page, choose the days you wish to attend by selecting the tick boxes and then pressing ‘submit’. After this you will see a pop up window showing a summary of your selections. If these are correct press ‘confirm’ . Pressing confirm will automatically send an email update/confirmation of your selections.

 

5. I can’t find my customer number to apply for Club Days online, what should I do?

If you can’t remember your customer number, it is printed at the top of your initial welcome letter and can be found at the top of your Club Magazine covering letter. Alternatively, you can visit http://www.racinguk.com/racing-uk-club/forgot-account-number to find out how to get your customer number.

Should you still have problems email club@racinguk.com 

 

6.  I am having some problems applying for Club Days online, what should I do?

If you are still experiencing a problem having read the above information, then contact club@racinguk.com 

 

7.I don’t have access to the internet, how can I attend Club Days?

  Could you ask a friend to apply for you?  If not, please do send a letter to Racing UK outlining the Club Day(s) you wish to attend and we will send you a ticket. Remember you will need  your Racing UK metal badge to accompany the ticket we send.  Please send a letter to Racing UK Club Days Applications, Racing UK, Gillingham House, Gillingham Street, London, SW1V 1HU

 

 8. What happens if a Club Day is abandoned?

Where a Club Day is abandoned, we work with each individual racecourse to either reschedule the day or offer an alternative solution.  We will endeavour to email all those who applied for the abandoned Club day and announce information on the channel, website and on our weekly newsletter, so please do listen and watch out.

 

9. When do I receive my mailing from Racing UK?

You should receive a Club Pack within 10 working days after you subscribe, along with your metal badge  and thereafter once a quarter, for as long as you continue to subscribe to Racing UK.


Quarterly Periods:
January - March
April - June
July - September
October - December

Club packs usually arrive with members prior to the start of the quarterly period. 

Please note that Virgin Media and UPC customers do not automatically receive the latest Club Pack soon after subscribing, but will automatically receive the Club Pack for the next quarter after you subscribe.

 

10. I haven't received a recent mailing, what shall I do?

If you haven't received a Club Pack, please send an email  with your name, address, customer number and how you watch Racing UK (i.e. Sky, Virgin Media, online)  to:  racingukclub@racinguk.com
Please note that Virgin Media and UPC customers do not automatically receive the latest Club Pack soon after subscribing, but will automatically receive the Club Pack for the next quarter after you subscribe.  

11. I am a cable (Virgin Media or UPC) subscriber, what should I do?

If you subscribe to Racing UK through Virgin Media or UPC you are also entitled to become a member of the Racing UK Club. Virgin Media and UPC customers do not automatically receive the latest Club Pack soon after subscribing, but will automatically receive the Club Pack for the next quarter after you subscribe. If you are a Virgin Media or UPC subscriber and would like to receive the latest mailing, simply send an email stating your name, address and Virgin Media customer number to club@racinguk.com

12. I am a Racing UK Online subscriber; do I become a member of the Racing UK Club?

As a Racing UK Online subscriber you are also entitled to become a member of the Racing UK Club. You should receive a Club Pack soon after subscribing, however if you haven't received mailings and would like to, simply send an email to the following address, stating your name, address and customer number: club@racinguk.com

13. Racing UK Club Day Terms and Conditions

- E-ticket entitles a Racing UK Member free entry to the raceday stated on the e-ticket, when shown in conjunction with a Racing UK metal badge.  Both e-ticket and metal badge are required to be shown at the entrance to the racecourse. The racecourse will refuse free entry if they are not provided. 
- Cannot be used in conjunction with any other offer.
- Strictly non transferable, these Club Day vouchers are for use by Racing UK Members only.
- Not for use by on-course bookmakers or their employees.
- Strictly not for re-sale (value 0.0001p). 
- Tickets are issued subject to the Racecourse Terms and Conditions. Copies are available on request.
- Racecourses reserve the right to refuse entry.
 

 


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