Racing UK

Help Centre

Choose a category below:

What is the Racing UK Club and how do I join?

The Racing UK Club is the biggest horse racing club in the UK and perfect for anyone with an appetite for horse racing, allowing you to extend your enjoyment from on screen to on course!

Need further help? Please contact us using our contact form:
Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



How do I become a member of the Racing UK Club?

You must first subscribe to Racing UK. A subscription to Racing UK automatically entitles you to Racing UK Club membership. You will stay a member for as long as you continue subscribing to Racing UK. You can subscribe via Sky, Online, Mobile, iPhone, Android, Virgin, UPC or Freeview.

Click here for Racing UK subscription options.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



What do I receive by joining the club?

You receive over 30 FREE Club Days per year, which include:

-          Up to two free tickets per Club Day

-          Use of the Racing UK reserved area on the day (limited availabilty for first 50-100 applicants)

-          Free tea and coffee

-          Tipster/jockey talk to guide you through the card

-          The quarterly Racing UK Club Magazine.

-          Exclusive offers and competitions from Racing UK and our partners.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



What are Racing UK Club Days: how do I attend these and when are they?

To see forthcoming Club days please click here.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



How do I know what Club Days are on?

As a Racing UK Club member, you will receive a free quarterly magazine outlining the Racing UK Club Days for the following three months and application process for the free admission Club Days during the period.  You can also check the website for the latest Club Days information by clicking here.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



How do I apply for Club Days?

Applying for free admission Club Days is simple, you just need to register online and choose the day/s you wish to attend for the period and print your e-ticket before you go to the races.  Each day has a specific booking deadline, which must be adhered too and is printed clearly in the magazine and online. (e-tickets are emailed 5 days prior to the date of each Club Day)  

To apply for club days you must first register you details here.

Once registered you will be redirected to the selection page and will also automatically receive a confirmation of registration email which contains your unique link which will take you through to the selection page and you will be able to use this link for all future applications.

Once you are through to the selection page, choose the days you wish to attend by selecting the tick boxes and then pressing ‘submit’. After this you will see a pop up window showing a summary of your selections. If these are correct press ‘confirm’ . Pressing confirm will automatically send an email update/confirmation of your selections.

Please note, on the raceday itself, to validate your e-ticket must be accompanied with a 2013 Racing UK metal badge.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I have lost my metal badge, what should I do?

All Racing UK subscribers are issued with a Racing UK metal badge within the Jan – March mailing each year (mailed December) if they are an existing member or when they join as a new member, with their first edition of the Racing UK Club magazine.

If you have lost or mislaid your badge, there is a charge of £3 per badge.  Please send a cheque made payable to Racing UK with a covering letter outlining your name, address and customer details i.e. if you are a Sky, Virgin Media, online customer, to Racing UK, Gillingham House, Gillingham Street, London, SW1V 1HU

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I can’t find my customer number to apply for Club Days online, what should I do?

If you can’t remember your customer number, it is printed at the top of your initial welcome letter and can be found at the top of your Club Magazine covering letter. Alternatively, you can click here to find out how to get your customer number.

Please note, if you subscribe via Virgin Media you need to use your Virgin Media customer number.

Need further help? Please contact us using our contact form:
Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I am still having problems getting registered or applying for club days, what can I do?

Should you still have problems contact us using our Contact Us form and make sure you select ‘Club’ from the drop down menu.

Need further help? Please contact us using our contact form:
Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I don’t have access to the internet, how can I attend Club Days?

Could you ask a friend to apply for you?  If not, please do send a letter at least 14 days before the club day to Racing UK outlining the Club Day(s) you wish to attend and we will send you a ticket. Remember you will need your Racing UK 2012 Club badge to accompany the ticket we send.  Please send the letter to: Racing UK Club Days Applications, Racing UK Club, PO Box 26853, Kirkcaldy, Fife, KY2 9BG

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



What happens if a Club Day is abandoned?

Where a Club Day is abandoned, we work with each individual racecourse to either reschedule the day or offer an alternative solution.  We will endeavour to email all those who applied for the abandoned Club day and announce information on the channel, website and on our weekly newsletter, so please do listen and watch out.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



When do I receive my mailing from Racing UK?

You should receive a Club Pack within 14 working days after you subscribe, along with a 2012 Club Badge, and thereafter once a quarter, for as long as you continue to subscribe to Racing UK.

The club pack is mailed in advance for each quarter:

January – March
April – June
July – September
October - December

Club packs usually arrive with members prior to the start of the quarterly period.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I am a Virgin Media or UPC subscriber and I haven’t received my club pack, what’s going on?

Virgin Media and UPC customers do not automatically receive the latest Club Pack soon after subscribing, but will automatically receive the Club Pack for the next quarter after you subscribe.

If you want to receive one straight away, contact us using our Contact Us form and make sure you select ‘Club’ from the drop down menu, we will try to send one to you.

Need further help? Please contact us using our contact form:
Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I haven’t received a recent mailing, what shall I do?

If you haven't received a Club Pack, please contact us using our Contact Us form and make sure you select ‘Club’ from the drop down menu. Include your full name, address, Customer Number and how you watch Racing UK (i.e. Sky, Virgin Media, online)

Please note that Virgin Media and UPC customers do not automatically receive the latest Club Pack soon after subscribing, but will automatically receive the Club Pack for the next quarter after you subscribe. 

If you want to receive one straight away, contact us using our Contact Us form and make sure you select ‘Club’ from the drop down menu, we will try to send one to you.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I am a cable (Virgin Media or UPC) subscriber, what should I do?

If you subscribe to Racing UK through Virgin Media or UPC you are also entitled to become a member of the Racing UK Club. Virgin Media and UPC customers do not automatically receive the latest Club Pack soon after subscribing, but will automatically receive the Club Pack for the next quarter after you subscribe. If you are a Virgin Media or UPC subscriber and would like to receive the latest mailing, simply send an email stating your name, address and Virgin Media customer number to club@racinguk.com

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



Racing UK Club Day Terms and Conditions

E-tickets entitles a Racing UK Member free entry to the raceday stated on the e-ticket, when shown in conjunction with a Racing UK metal badge.  Both e-ticket and metal badge are required to be shown at the entrance to the racecourse. The racecourse will refuse free entry if they are not provided.

-          Cannot be used in conjunction with any other offer

-           Strictly non transferable, these Club Day vouchers are for use by Racing UK Members only

-           Not for use by on-course bookmakers or their employees

-          Strictly not for re-sale (value 0.0001p)

-          Tickets are issued subject to the Racecourse Terms and Conditions. Copies are available on request

-          Racecourses reserve the right to refuse entry

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more hereClose this message