Racing UK

Help Centre

Choose a category below:

What is the Racing UK Club and how do I join?

The Racing UK Club is the biggest horse racing club in the UK and perfect for anyone with an appetite for horse racing, allowing you to extend your enjoyment from on screen to on course!
 
To become a member of the Racing UK Club you must first join Racing UK. You will stay a member for as long as you continue subscribing to Racing UK.
 
By joining the club you receive:
•    Over 34 FREE Club Days which include:
- Up to two free tickets per Club Day
- Use of the Racing UK reserved area on the day (these have limited space and are issued randomly), with free tea and coffee and a tipster/jockey talk to guide you through the card
•    The quarterly Racing UK Club Magazine.
•    Exclusive offers and competitions from Racing UK and our partners.

Need further help? Please contact us using our contact form:
Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



What are Racing UK Club Days: how do I attend these and when are they?

To see forthcoming Club days please click here.

As a Racing UK Club member, you will receive a free quarterly magazine outlining the Racing UK Club Days for the following three months and application process for the free admission Club Days during the period.


Applying for Club Days is simple, you will just need to register online and submit your customer number, choose the day/s you wish to attend for the period and print your e-ticket before you go to the races.  Each day has a specific booking deadline, which must be adhered too and is printed clearly in the magazine an online.   
Please note, on the raceday itself, to validate your e-ticket it must be accompanied with a 2015 Racing UK Members metal badge.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



How do I know what Club Days are on?

As a Racing UK Club member, you will receive a free quarterly magazine outlining the Racing UK Club Days for the following three months and application process for the free admission Club Days during the period.  You can also check the website for the latest Club Days information by clicking here.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



How do I apply for Club Days?

To apply for club days you must first register you details here.

Once registered you will be redirected to the selection page and will also automatically receive a confirmation of registration email which contains your unique link which will take you through to the selection page and you will be able to use this link for all future applications.

Once you are through to the selection page, choose the days you wish to attend by selecting the tick boxes and then pressing ‘submit’. After this you will see a pop up window showing a summary of your selections. If these are correct press ‘confirm’. Pressing confirm will automatically send an email confirmation of your selections to your registered email address.

Please note, on the raceday itself, all e-tickets must be accompanied with a valid Racing UK metal badge to gain entry.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I have lost my metal badge, what should I do?

All Racing UK members are issued with a Racing UK metal badge within the Jan – March mailing (mailed December) if they are an existing member or when they join as a new member, with their first edition of the Racing UK Club magazine.


If you have lost or mislaid your badge then email with your customer number club@racinguk.com

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I can’t find my customer number to apply for Club Days online, what should I do?

If you can’t remember your customer number, it is printed at the top of your initial welcome letter and can be found at the top of your Club Magazine covering letter.


Should you still have problems Racing UK Anywhere members can either call technical support on 0844 855 2288 (UK) / 0818 776 700 (ROI) or contact club@racinguk.com

Please note, if you subscribe via Virgin Media you need to use your Virgin Media customer number to register for the Racing UK Club.

Need further help? Please contact us using our contact form:
Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I am having some problems applying for Club Days online, what should I do?

If you are still experiencing a problem having read the above information, Racing UK Anywhere members can either call technical support on 0844 855 2288 (UK) / 0818 776 700 (ROI) or email club@racinguk.com

Please note, if you are a new Racing UK member it will take 4-6 weeks until you can register for the Racing UK Club online.  If you wish to attend a Club Day during this period please email club@racinguk.com to request tickets

Need further help? Please contact us using our contact form:
Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I don’t have access to the internet, how can I attend Club Days?

Could you ask a friend to apply for you? If not, please do send a letter, including your customer account number and address, to Racing UK outlining the Club Day(s) you wish to attend and we will send you a ticket. Remember you will need your Racing UK Members badge to accompany the ticket we send.  Please send the letter to: Racing UK Club Days Applications, Racing UK Club, PO Box 26853, Kirkcaldy, Fife, KY2 9BG

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



What happens if a Club Day is abandoned?

Where a Club Day is abandoned, we work with each individual racecourse to either reschedule the day or offer an alternative solution.  We will endeavour to email all those who applied for the abandoned Club Day and announce information on the channel, website and on our weekly newsletter, so please do listen and watch out.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



When do I receive my mailing from Racing UK?

You should receive a Welcome Pack along with the latest Club Magazine within 10 working days after you become a member, along with a Members badge, and thereafter once a quarter, for as long as you continue to subscribe to Racing UK.


Quarterly Periods:
January - March
April - June
July - September
October - December

 

Club mailings usually arrive with members prior to the start of the quarterly period. 

Please note that Virgin Media and cable customers do not automatically receive the latest Club Pack soon after subscribing, but will automatically receive the Club Pack for the next quarter after you subscribe.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I am a Virgin Media or UPC member and I haven’t received my club pack, what’s going on?

Virgin Media and UPC customers do not automatically receive the latest Club Pack soon after joining, but will automatically receive the Club Pack for the next quarter after you join.

If you want to receive one straight away, contact us using our Contact Us form and make sure you select ‘Club’ from the drop down menu, we will try to send one to you.

Need further help? Please contact us using our contact form:
Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I haven’t received a recent mailing, what shall I do?

If you haven't received a Club Pack, please send an email  with your name, address and customer number to:  club@racinguk.com


Please note that Virgin Media and UPC customers do not automatically receive the latest Club Pack soon after joinging, but will automatically receive the Club Pack for the next quarter after you subscribe.  

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I am a cable (Virgin Media or UPC) member, what should I do?

If you subscribe to Racing UK through Virgin Media or UPC you are also entitled to become a member of the Racing UK Club. Virgin Media and UPC customers do not automatically receive the latest Club Pack soon after joining, but will automatically receive the Club Pack for the next quarter after you subscribe. If you are a Virgin Media or UPC subscriber and would like to receive the latest mailing, simply send an email stating your name, address and Virgin Media customer number to club@racinguk.com

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I have lost my login details/deleted registration email for Club Days, how do I retrieve them?

Please click here to retrieve your login details.

Please note, if you have changed the email address you initially regsistered for Club Days please email club@racinguk.com to request for it to be changed. 

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



Racing UK Club Day Terms and Conditions

Visit www.racinguk.com/clubtandcs

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more hereClose this message