Help Centre
Choose a category below:
-
Sky
-
Virgin
-
UPC
-
Freeview
-
Online
-
Mobile
-
iPhone
-
Android
-
International
-
Pubs & Clubs
-
Racing UK Club
-
Tipping Game
-
General
How do I subscribe to Racing UK on my mobile?
To subscribe to Racing UK on your mobile you need to visit the Racing UK mobile site on your handset – http://m.racinguk.com/ click on Video in the drop down menu and then select either a monthly or annual subscription. On the Purchase page you need to enter your email address and password and click GO. You will then be redirected to PayWizard, Racing UK’s payment platform for mobile, where you can make your purchase.
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
What mobile devices/handsets does the live stream work on?
The live stream works on all compatible browsers which support Flash.
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
What to do / who do I contact if I’m having a specific problem?
Email mobilehelp@racinguk.com
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
The live stream keeps buffering, what can I do?
Firstly, please check your internet connection. The live stream will work over a 3G, but the bandwidth available will be dependent on your network service provider. Wifi is best for speedy streaming. If you are still having issues, then try reloading the page in your browser.
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
The live stream does not load, what can I do?
Firstly, please check your internet connection. The live stream will work over a 3G, but the bandwidth available will be dependent on your network service provider. Wifi is best for speedy streaming. If you are still having issues, then try reloading the page in your browser.
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
My username/password does not work, what can I do?
You can request your password to be sent to the email address you registered with by selecting Video from the drop down menu and then Forgotten your password?
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
Who do I contact if I am having viewing issues and I cannot solve them using these FAQs?
If you’re still having difficulty, email us at mobilehelp@racinguk.com and a member of our tech support team will do their best to get back to you within 24 hours.
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
How much does a Racing UK mobile subscription cost?
A Racing UK mobile subscription costs £9.99 per month or £99.99 for one year.
Further information can be found here - http://www.racinguk.com/mobile-services
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
What do I get for my subscription?
Racing UK allows you to watch every race live from 33 of the best racecourses in the country, with some of the biggest race meetings of the year including the Cheltenham Festival, Epsom Derby, Glorious Goodwood and the Grand National live on your mobile.
We also show key International races throughout the year, as well as feature programmes that take you closer to the best trainers, jockeys and horses in the industry.
You also become a member of the Racing UK Club, which allows you to attend over 30 free race days every year.
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
As a subscriber to Racing UK on your mobile will I be able to login and view online on my PC/Mac?
Unfortunately not, our mobile subscription is separate from our online service. You can view the channel online from £15 per month or on your TV for £20 per month.
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
Do I have to pay an additional fee to be a Racing UK Club member?
Absolutely not! Everyone who subscribes to Racing UK becomes a Racing UK Club member automatically*. Club membership allows you to apply for free race day tickets at a number of Club Days at our racecourses every year and it also allows you to take a friend along too!
(*Currently iPhone subscribers do not if paying via iTunes)
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
How do I cancel my mobile subscription?
To cancel your mobile subscription email customerservices@paywizard.com
Thank you, we hope we resolved your query.
Please fill out the following form and we'll get back to you:
