Racing UK

Help Centre

Choose a category below:

What is the Racing UK International subscription?

The Racing UK International online subscription allows you to watch live racing from 34 of the best racecourses in the UK from anywhere in the world, outside of the UK and Ireland, on your PC or laptop.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



How much does the International subscription cost?

The International subscription costs £29.99 per month.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



What are the system requirements?

Windows
INTEL® PENTIUM® 4 2.4GHZ OR INTEL CORE 1.6GHZ (SSE2-ENABLED PROCESSOR REQUIRED FOR AMD SYSTEMS)
512MB OF RAM
50MB OF AVAILABLE HARD-DISK SPACE FOR INSTALLATION
MICROSOFT® WINDOWS® XP PROFESSIONAL OR HOME EDITION WITH SERVICE PACK 2 OR WINDOWS® VISTA
MICROSOFT ® DIRECTX COMPATIBLE SOUND CARD AND DISPLAY ADAPTER

MAC
MAC OS X 10.4 (TIGER) OR HIGHER
SAFARI OR FIREFOX 3 BROWSER OR HIGHER
ANY MAC WITH INTEL CPU
RECOMMENDED MEMORY IS 512MB BUT IS NOT MANDATORY.

FLASH PLAYER 9,0,28,0 OR HIGHER.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



Recommended broadband connection

The minimum bandwidth requirement depends on the channel profile.
There are normally 3 profiles - 

  1. 360p - the lowest quality, will be automatically shown when on low connectivity 3G networks – Mobile only
  2. 480p - normal SD quality (this is for all devices on WiFi home networks), 
  3. 720p HD quality (for all devices on WiFi home networks).

RUK channel has the 480p profile.

Below please find BW info related to all apps/devices:

 

What are the minimum bandwidth requirements for the low quality (360p) viewing?

 

When on 3G mobile low connectivity, requires 300kbps download bandwidth.

 

What are the minimum bandwidth requirements for SD quality (480p) viewing?

 

You will need a broadband connection such as DSL or cable with at least 2.5Mbps download bandwidth to watch the medium quality.

 

What are the minimum bandwidth requirements for HD quality (720p) and multiple streams viewing?

 

You will need a broadband connection such as DSL or cable with at least 4Mbps download bandwidth to watch the highest quality.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



What is the minimum term for the International subscription?

There is no minimum term for the International subscription. You can cancel at anytime by emailing international@racinguk.com
Please note; it is advised that you email at least 5 days prior to your next payment if you wish to cancel otherwise you may still be charged.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I reside in the UK but am moving abroad; can I purchase the International subscription in the UK?

Unfortunately not as the International subscription page is geo-blocked.  International online subscriptions can only be purchased when you are outside of the UK and Ireland.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I subscribe to the online service in the UK, will I be able to login and view whilst abroad?

No. There are separate subscriptions for Racing UK online in the UK and the International subscription. If you are abroad for an extended period of time, why not take a payment break from your UK/Ireland online subscription and subscribe to our International service whilst abroad, then take your Online subscription back up again when you return.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



Will I be able to view Racing UK online anywhere in the world?

You will be able to login and view online anywhere in the world apart from the UK and Ireland. Racing UK has a separate online subscription for customers in the UK and Ireland.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



Who do I contact if I am having viewing issues?

Please email internationalhelp@racinguk.com if you have any problems.

Need further help? Please contact us using our contact form:
Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I am trying to login to www.Racinguk.com but my Userrname or Password does not work?

You will not be able to login to www.Racinguk.com with the Username and password that you use for the International site.  You will only be able to login and view the live stream here - http://intl.racinguk.com/

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



I have forgotten my password? How do I request a new one?

If you have forgotten your password then click here for a reminder.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



Can I view live racing on my mobile/tablet with an International subscription?

Yes, you can watch live on your computer, mobile or tablet.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



How do I cancel my International subscription?

To cancel your subscription you need to email international@racinguk.com

Please note; it is advised that you email at least 5 days prior to your next payment if you wish to cancel otherwise you may be charged.

Has this answered your question? Yes / No

Thank you, we hope we resolved your query.

We're sorry we haven't been able to resolve your query so far.
Please fill out the following form and we'll get back to you:



This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more hereClose this message