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About Racing UK Anywhere

What is “Racing UK Anywhere”?

Racing UK Anywhere allows customers to view Racing UK on multiple platforms (up to three) for the same price as the current subscription price to our service through Sky.

The service launched in early November 2013.

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How much does it cost?

A standard Racing UK Anywhere subscription costs £22.50/€28 per month, or £270/€336 per year* (from March 1, 2014) to view on up to three viewing platforms.

You can choose from a total of seven;

SKY | FREEVIEW | iPHONE | iPAD | MOBILE WEB | ANDROID | DESKTOP/PC

If you would like to watch on more than three platforms it will cost extra, the cost breakdown is below;

  Monthly Annual
GBP EUR GBP EUR
Three platforms £22.50  €     28.00 £270.00  €    336.00
Four platforms £32.50  €     38.00 £390.00  €    456.00
Five platforms £37.50  €     43.00 £450.00  €    516.00
Six platforms £42.50  €     48.00 £510.00  €    576.00
Seven platform £47.50  €     53.00 £570.00  €    636.00

You cannot subscribe to more than one of any platform, under one subscription. However you can add Sky Multiroom which costs an additional £10 or €10 per month 


*All Racing UK Anywhere packages carry a minimum 12-month contract.

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How many devices can I view live racing on with Racing UK Anywhere?

You will be able to view Racing UK on up to three devices for £22.50/€28 per month, or £270/€336 per year* (from March 1, 2014). If you want to view on more than three you will need to pay additional fees for up to a maximum of seven devices.

Please refer to the table below for cost of viewing on more than three devices.

  Monthly Annual
GBP EUR GBP EUR
Three platforms £22.50  €     28.00 £270.00  €    336.00
Four platforms £32.50  €     38.00 £390.00  €    456.00
Five platforms £37.50  €     43.00 £450.00  €    516.00
Six platforms £42.50  €     48.00 £510.00  €    576.00
Seven platform £47.50  €     53.00 £570.00  €    636.00

*You can add Sky Multiroom which costs an additional £10 or €10 per month

 

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I currently subscribe to Racing UK via Sky, will I have to do anything once RUK Anywhere launches?

Current subscribers will not need to do anything, you just need to activate which platforms you want to view on via the website.  We will contact all subscribers soon about the benefits of Racing UK Anywhere and how to activate.

Please note; The activation email, which will have your new CSN and PIN, will be sent shortly, sorry for the delay. If you’d prefer, you can contact the Call Centre for your CSN and PIN on 0844 8552977.

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I currently subscribe to Racing UK Online, will I have to do anything once RUK Anywhere launches?

Yes. Your existing username and password details will cease to work on launch day, Wedneday November 6.

Racing UK will email customers a CSN and PIN number via email and letter which will explain how to activate new login details.

Please note; The activation email, which will have your new CSN and PIN, will be sent shortly, sorry for the delay. If you’d prefer, you can contact the Call Centre for your CSN and PIN on 0844 8552977.

Please click here for further details.

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I currently have an iPhone subscription, will I have to do anything once RUK Anywhere launches?

Yes. If you pay via iTunes you will not be able to renew the subscription when your viewing ends.  You will be required to turn-off auto renewal in your iTunes account to cancel the subscription.

If you wish to continue viewing you will need to upgrade to Racing UK Anywhere to view on iPhone and two additinal devices.

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I currently subscribe to Racing UK on Android, will I have to do anything once RUK Anywhere launches

Yes. Your login details will cease to work when Racing UK Anywhere is launched.  You must re-set your username and password to continue viewing.

To do this, you must quote your CSN and PIN, which will be sent via email and post, to re-set your login details.

If you don’t receive an email from us on launch day, Wednesday November 7, please call us on 0844 855 2977 (UK) or 0818 776 700 (ROI) (7 days per week, 8am - 9pm).




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I currently subscribe via Freeview, will I have to do anything once RUK Anywhere launches?

Current subscribers will need to activate new login details once Racing UK Anywhere launches. To activate you must enter your CSN and PIN on Racinguk.com, which will be sent via email.

Please note, the subscription price will go up from £20.00 per month to £22.50 per month

If you don’t receive an email from us on launch day, Wednesday November 7, please call us on 0844 855 2977 (UK) or 0818 776 700 (ROI) (7 days per week, 8am - 9pm).

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I currently subscribe via Virgin Media, will I have to do anything once RUK Anywhere is launched?

No. The Racing UK subscription via Virgin Media will remain the same.

Please note; Racing UK Anywhere is not available to subscribers via Virgin Media due to data restrictions.

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I currently subscribe via UPC, will I have to do anything once Racing UK Anywhere launches?

No. The Racing UK subscription for UPC customers will remain the same.

Please note; Racing UK Anywhere does not apply to Racing UK subscribers via UPC.

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I already subscribe to two or more of your services, what do I need to do?

If you already subscribe to more than one Racing UK service (Sky, Online, iPhone, Android or Freeview) you will have some good news! We will gladly cancel the superfluous services and provide you with one service to view on all the devices you need for £22.50 per month.

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Is Sky Multibox/Multi-room included as one of the platforms for Racing UK Anywhere?

No, but it is available for an additional fee of £10 per box, over and above the cost of additional platforms. 

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Why is Sky Multibox/Multiroom not included as one of the platforms?

Racing UK Anywhere enables you to watch on three devices out of a possible seven. The seven available devices include one Sky subscription only, so there would be an additional charge for Sky Multi-room.

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Is Racing UK International subscription included in Racing UK Anywhere?

No.  The Racing UK International subscription is a separate subscription so you will not be able to add it as an extra platform.  The International subscription costs £24.99 per month.

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I don’t want this service, what will I need to do?

Absolutely nothing! This service will be free and available to you if you’d like to use it. If you don’t want to use it, you don’t have to do anything. However, new subscriptions will no longer be available to stand-alone platforms such as, iPhone, Online, Android, Mobile or Freeview.

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Why is certain website content and race replays no longer available for free on Racinguk.com?

We want to give Racing UK Anywhere subscribers extra value for their money and loyalty, which means full race replays and premium content will only be accessible via the Anywhere subscription. But there is still plenty of free content to browse and enjoy, including news, racecards and results, plus replays of all Group 1 contests, other major races and significant news stories. You can access these free on the website, YouTube channel and Apps.
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Will I be able to view live racing outside the UK and Ireland with Racing UK Anywhere?

Yes. You will be able to view live racing outside the UK and Ireland on iPhone and iPad through the apps.

Please note; you will not be able to login and view on a laptop/desktop computer.  To view on laptop/desktop you need to purchase the Racing UK International subscription. The International online subscription costs £24.99 per month.

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How to activate Racing UK Anywhere

How do I activate viewing on additional devices?

Simply visit www.racinguk.com/activationsteps and follow the step-by-step guide.

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I currently subscribe to Racing UK via Sky, how do I activate online viewing?

To ‘activate’ Racing UK Anywhere you will need to visit racinguk.com and enter your Viewing Card Number (VCN) found on the Sky card in the Sky box, and a unique PIN which will be sent by email on launch day. A letter will also be sent with all the relevant information but it will likely land a day or two after the launch date.

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I am a Online subscriber, how can I activate the Racing UK Anywhere subscription?

All online subscribers will be sent an email containing a CSN and PIN which you need to enter on Racinguk.com to activate "Racing UK Anywhere".

Please note; your current login details will cease to work when Racing UK Anywhere is launched on Wednesday November 7.

You can continue to pay for and enjoy Racing UK on a single platform, but you must re-set your username and password to continue viewing.

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I am a Freeview subscriber, how can I activate the Racing UK Anywhere subscription?

Your login details will cease to work when Racing UK Anywhere is launched.

You can continue to pay for and enjoy Racing UK on Freeview, but you must re-set your username and password to continue viewing.

To do this, you must quote your CSN and PIN, which will be sent via email and post, to re-set your login details.

If you don’t receive an email from us on launch day, Wednesday November 7, please call us on 0844 855 2977 (UK) or 0818 776 700 (ROI) (7 days per week, 8am - 9pm).

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I am an iPhone subscriber via iTunes, how can I activate the Racing UK Anywhere subscription?

You will not be able to activate Racing UK Anywhere through your agreement with iTunes.
If you do wish to access Racing UK Anywhere, you need to cancel your existing agreement with Apple and to sign up to Racing UK Anywhere via our website, for a monthly fee of £22.50 per month*.

*Minimum 12 month contract.

 

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I am an Android subscriber, how can I activate the Racing UK Anywhere subscription?

Your login details will cease to work when Racing UK Anywhere is launched.

You can continue to pay for and enjoy Racing UK on Android, but you must re-set your username and password to continue viewing.

To do this, you must quote your CSN and PIN, which will be sent via email and post, to re-set your login details.

If you don’t receive an email from us on launch day, please call us on 0844 855 2977 (UK) or 0818 776 700 (ROI) (7 days per week, 8am - 9pm).

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I am a Mobile subscriber, how can I activate the Racing UK Anywhere subscription?

Your login details will cease to work when Racing UK Anywhere is launched.

You can continue to pay for and enjoy Racing UK on Mobile, but you must re-set your username and password to continue viewing.

To do this, you must quote your CSN and PIN, which will be sent via email and post, to re-set your login details.

If you don’t receive an email from us on launch day, please call us on 0844 855 2977 (UK) or 0818 776 700 (ROI) (7 days per week, 8am - 9pm).

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I subscribe via Virgin Media, how can I activate the Racing UK Anywhere subcription?

Racing UK Anywhere is not available to subscribers via Virgin Media due to data restrictions.

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Login/registration issues

My subscription does not work on my iPad

Racing UK Anywhere allows you to view on up to seven platforms, including iPad.

If you're having problems there could be a few reasons why your stream is not working on your iPad;

- You may be viewing it using our iPhone app, via your iPad. To be sure, please completely delete the app from your iPad, then download the dedicated iPad app from the app store. Click here (https://itunes.apple.com/gb/app/racing-uk-on-ipad/id732970114?mt=8) 

OR

- Your iPad may not be your 'registered device'. You can only watch Racing UK Anywhere on *your* iPad. Your subscription will be locked to whatever iPad you log into first. You can change the device you're currently 'locked' to at any time. Just go to the 'MY VIEWING OPTIONS' page on the website and click on 'remove device', then log in from the preferred device.

OR

- You may be viewing the stream via the website or another mobile device at the same time. The stream only works on one device at any time.

OR

- Delete the app, reboot the iPad and download and reinstall the Racing UK iPad app again.

If you're still having problems, please contact our call centre on 0844 855 2977.

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I am an Online subscriber but my login details no longer work?

Your login details will cease to work when Racing UK Anywhere is launched on Wednesday Novermber 6.

You can continue to pay for and enjoy Racing UK on racinguk.com, but you must re-set your username and password to continue viewing.

To do this, you must quote your CSN and PIN, which will be sent via email and post, to re-set your login details.

If you don’t receive an email from us on launch day, please call us on 0844 855 2977 (UK) or 0818 776 700 (ROI) (7 days per week, 8am - 9pm).

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I am unable to login on iPad even though its one of my enabled viewing options?

If you see an error message on iPad, such as "Login failed", when you enter your login details, please login to Racinguk.com and check if iPad is enabled as a viewing option.

If iPad is showing as enabled we suggest clicking on 'Remove device' and then logging in again.

Need further help? Please contact us using our contact form:
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I am a joint subscriber (TV & Online), my login details no longer work to view live online?

You will no longer be able to view live racing online via the RayV Player post-launch of Racing UK Anywhere.  Instead you will be able to view live racing on Racinguk.com.

Subscribers will be notified by email and post regarding the changes to their account.

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I am a registered online user but my login details no longer work to view race replays?

Your login details will cease to work once Racing UK Anywhere is launched.  You will need to register again to view free content on Racinguk.com.

All registered users will be sent an email regarding the changes. Note: you will no longer be able to watch race replays on our website, unless you are a paying Racing UK Anywhere subscriber.

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I am a Freeview subscriber but my login details no longer work?

Your current login details will cease to work on Racing UK Anywhere launch day. 

Watch out for an advert on the Freeview Channel 231 explaining that you must ‘activate’ your Racing UK Anywhere account via racinguk.com and create a new username and password, before you can continue to view.

We will communicate changes to your subscription via post and email prior to launch.

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Can I view live online and on my iPhone at the same time?

You will not be able to watch Racing UK live on more than one remote device* at any one time. Attempting to view the live stream on two platforms at once, will render the live stream to stop on the first opened device.

*Remote devices; iPhone, Android, Mobile, Online or iPad

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Compatibility

DEVICES THAT ARE COMPATIBLE WITH RACING UK ANYWHERE

Watch Racing UK live on up to seven platforms wherever you are in the UK and Ireland with Racing UK Anywhere. Watch on compatible Sky Box, laptop, mobile, tablet or Freeview.

Please check that you have compatible devices by reading our compatibility guide below.

What do I need?

Sky

  • You need a Sky Box, Sky+ box or Sky+ HD box
  • Sky subscription or Freesat

 

Freeview

 

 

iPad

  • You will need iOS version 6.1 or above. 
  • You will need a minimum broadband speed of 2 mbps.

OR You need a strong 3G or 4G signal

 

Android

  • You will need OS version 2.2 or above
  • You will need a minimum recommended broadband speed of 2 mbps
  • OR You need a strong 3G or 4G signal
  • Please note; live racing in app may not be compatible on all handsets/tablets.

 

iPhone

  • You will need iOS version 6.1 or above
  • You need a minimum broadband speed of 2 mbps

OR You need a strong 3G or 4G signal

 

Mobile web

  • You will need OS5, OS6, OS7 on BlackBerry handsets
  • You will need WP7.5+ on Windows Phone
  • You will need Symbian OS S^3 on Nokia
  • You will need a minimum recommended broadband speed of 2 mbps

OR You need a strong 3G or 4G signal

 

Online

  • You need to ensure you have one of the following OPERATING SYSTEMS:

Windows: XP, Vista, Windows 7 and 8*                                                                 
Apple Macintosh: Leopard (10.5) or Snow Leopard (10.6)                     

* Please be advised that Windows 7 (64 bit) is not supported due to Adobe not developing a 64 bit Flash Player at this time. If you have Windows 7 64 bit then please ensure that you are using a 32 bit browser such as Firefox or Google Chrome.

  • You need the latest version of Adobe Flash Player and have this set as your default media player, you can download it for free via the following link; http://get.adobe.com/flashplayer/
    • If you are having login or viewing issues we want to eliminate any technical issues with your web browser so we would ask you to, in the first instance, use or download one of the listed web browsers below (which is different to your current browser).

 

Google Chrome:  http://www.google.com/chrome/index.html?hl=en-GB&brand=CHMA&utm_campaign=en_gb&utm_source=en_gb-ha-emea-uk-bk&utm_medium=ha

 

Firefox: http://www.mozilla-europe.org/en/firefox/

 

Internet Explorer 7: http://www.microsoft.com/Downloads/details.aspx?familyid=9AE91EBE-3385-447C-8A30-081805B2F90B&displaylang=en

 

Internet Explorer 8: http://www.microsoft.com/windows/internet-explorer/default.aspx

 

Opera: http://www.opera.com/download/

 

Safari: http://www.apple.com/safari/download/

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