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About Racing UK Anywhere

What is “Racing UK Anywhere”?

Racing UK Anywhere allows customers to view Racing UK on multiple platforms (up to three) for the same price as the current subscription price to our service through Sky.

The service launched in November 2013.  There is no longer seperate subscriptions for TV (via Sky), Online, iPhone, Freeview and Mobile.

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How much does it cost?

A standard Racing UK Anywhere subscription costs £22.50/€28 per month, or £270/€336 per year* (from March 1, 2014) to view on up to three viewing platforms.

You can choose from a total of seven;

SKY | FREEVIEW | iPHONE | iPAD | MOBILE WEB | ANDROID | DESKTOP/PC

If you would like to watch on more than three platforms it will cost extra, the cost breakdown is below;

  Monthly Annual
GBP EUR GBP EUR
Three platforms £22.50  €     28.00 £270.00  €    336.00
Four platforms £32.50  €     38.00 £390.00  €    456.00
Five platforms £37.50  €     43.00 £450.00  €    516.00
Six platforms £42.50  €     48.00 £510.00  €    576.00
Seven platform £47.50  €     53.00 £570.00  €    636.00

You cannot subscribe to more than one of any platform, under one subscription. However you can add Sky Multiroom which costs an additional £10 or €10 per month 


*All Racing UK Anywhere packages carry a minimum 12-month contract.

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How many devices can I view live racing on with Racing UK Anywhere?

You will be able to view Racing UK on up to three devices for £22.50/€28 per month, or £270/€336 per year* (from March 1, 2014). If you want to view on more than three you will need to pay additional fees for up to a maximum of seven devices.

Please refer to the table below for cost of viewing on more than three devices.

  Monthly Annual
GBP EUR GBP EUR
Three platforms £22.50  €     28.00 £270.00  €    336.00
Four platforms £32.50  €     38.00 £390.00  €    456.00
Five platforms £37.50  €     43.00 £450.00  €    516.00
Six platforms £42.50  €     48.00 £510.00  €    576.00
Seven platform £47.50  €     53.00 £570.00  €    636.00

*You can add Sky Multiroom which costs an additional £10 or €10 per month

 

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I currently subscribe via UPC, can I activate RUK Anywhere to view on additional platforms?

No. The Racing UK subscription for UPC customers will remain the same.

Please note; Racing UK Anywhere does not apply to Racing UK subscribers via UPC.

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I already subscribe to two or more of your services, what do I need to do?

If you already subscribe to more than one Racing UK service (Sky, Online, iPhone, Android or Freeview) you will have some good news! We will gladly cancel the superfluous services and provide you with one service to view on all the devices you need for £22.50 per month.

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Is Sky Multibox/Multi-room included as one of the platforms for Racing UK Anywhere?

No, but it is available for an additional fee of £10 per box, over and above the cost of additional platforms. 

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Why is Sky Multibox/Multiroom not included as one of the platforms?

Racing UK Anywhere enables you to watch on three devices out of a possible seven. The seven available devices include one Sky subscription only, so there would be an additional charge for Sky Multi-room.

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Is Racing UK International subscription included in Racing UK Anywhere?

No.  The Racing UK International subscription is a separate subscription so you will not be able to add it as an extra platform.  The International subscription costs £29.99 per month.

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I don’t want this service, what will I need to do?

Absolutely nothing! This service will be free and available to you if you’d like to use it. If you don’t want to use it, you don’t have to do anything. However, new subscriptions will no longer be available to stand-alone platforms such as, iPhone, Online, Android, Mobile or Freeview.

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I subscribe via Virgin Media, can I activate RUK Anywhere to view on additional platforms?

No, Racing UK Anywhere is not available to subscribers via Virgin Media due to data restrictions.

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Why is certain website content and race replays no longer available for free on Racinguk.com?

We want to give Racing UK Anywhere subscribers extra value for their money and loyalty, which means full race replays and premium content will only be accessible via the Anywhere subscription. But there is still plenty of free content to browse and enjoy, including news, racecards and results, plus replays of all Group 1 contests, other major races and significant news stories. You can access these free on the website, YouTube channel and Apps.
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Will I be able to view live racing outside the UK and Ireland with Racing UK Anywhere?

Yes. You will be able to view live racing outside the UK and Ireland on iPhone and iPad through the Racing UK Apps.

Please note; you will not be able to login and view on a laptop/desktop computer.  To view on laptop/desktop you need to purchase the Racing UK International subscription. The International online subscription costs £29.99 per month.

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How to activate Racing UK Anywhere

How do I activate viewing on additional devices?

Simply visit www.racinguk.com/activationsteps and follow the step-by-step guide.

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I currently subscribe to Racing UK via Sky, how do I activate online viewing?

To ‘activate’ Racing UK Anywhere you will need to visit Racinguk.com and enter your Viewing Card Number (VCN) found on your Sky card, and a unique PIN which was sent by email on launch day.

You can also retrieve your PIN by using the look up tool by clicking here

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I am an iPhone subscriber via iTunes, how can I activate the Racing UK Anywhere subscription?

You will not be able to activate Racing UK Anywhere through your agreement with iTunes.
If you do wish to access Racing UK Anywhere, you need to cancel your existing agreement with Apple and to sign up to Racing UK Anywhere via our website, for a monthly fee of £22.50 per month*.

*Minimum 12 month contract.

 

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I subscribe via Virgin Media, how can I activate the Racing UK Anywhere subcription?

Racing UK Anywhere is not available to subscribers via Virgin Media due to data restrictions.

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Login/registration issues

My subscription does not work on my iPad

Racing UK Anywhere allows you to view on up to seven platforms, including iPad.

If you're having problems there could be a few reasons why your stream is not working on your iPad;

- You may be viewing it using our iPhone app, via your iPad. To be sure, please completely delete the app from your iPad, then download the dedicated iPad app from the app store. Click here (https://itunes.apple.com/gb/app/racing-uk-on-ipad/id732970114?mt=8) 

OR

- Your iPad may not be your 'registered device'. You can only watch Racing UK Anywhere on *your* iPad. Your subscription will be locked to whatever iPad you log into first. You can change the device you're currently 'locked' to at any time. Just go to the 'MY VIEWING OPTIONS' page on the website and click on 'remove device', then log in from the preferred device.

OR

- You may be viewing the stream via the website or another mobile device at the same time. The stream only works on one device at any time.

OR

- Delete the app, reboot the iPad and download and reinstall the Racing UK iPad app again.

If you're still having problems, please contact our call centre on 0844 855 2977.

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I am unable to login on iPad even though its one of my enabled viewing options?

If you see an error message on iPad, such as "Login failed", when you enter your login details, please login to Racinguk.com and check if iPad is enabled as a viewing option.

If the iPad is showing as enabled on the 'My Viewing Options' page on Racinguk.com but you are getting a 'Device not registered' message on the iPad we suggest doing the following:

1. Log out of the iPad app

2. Login on Racinguk.com

3. Click on My Viewing Options

4. Delete the registered iPad

5. Tick 'Agree to Terms & Conditions' and click "No Update"

6. Then go back to the iPad app and login again.

If these steps don't solve the issue we suggest deleting the app and downloading again from the App store.

Need further help? Please contact us using our contact form:
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I am a registered online user but my login details no longer work to view race replays?

Your login details ceased to work once Racing UK Anywhere was launched in November 2013.  You will need to register again to view free content on Racinguk.com.

Please note; you will no longer be able to watch race replays on our website, unless you are a paying Racing UK Anywhere subscriber.

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Can I view live on multiple devices at the same time?

Yes you will be able to watch Racing UK live on more than one remote device* at any one time. However attempting to view the live stream on two of the same device at once, i.e. two iPhones or two iPads, will render the live stream to stop on the first opened device.

*Remote devices; iPhone, Android, Mobile, Online or iPad

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Do you have a technical support hotline?

Yes.  If you are a Racing UK Anywhere subscriber in need of technical support please call us for assistance.

Technical Support: 0844 855 2288 (in the UK)
or 0818 776 779 (in the Republic of Ireland

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Compatibility

DEVICES THAT ARE COMPATIBLE WITH RACING UK ANYWHERE

Watch Racing UK live on up to seven platforms wherever you are in the UK and Ireland with Racing UK Anywhere. Watch on compatible Sky Box, laptop, mobile, tablet or Freeview.

Please check that you have compatible devices by reading our compatibility guide below.

What do I need?

Sky

  • You need a Sky Box, Sky+ box or Sky+ HD box
  • Sky subscription or Freesat

 

Freeview

 

 

iPad

  • You will need iOS version 6.1 or above. 
  • You will need a minimum broadband speed of 2 mbps.

OR You need a strong 3G or 4G signal

 

Android

  • You will need OS version 2.2 or above
  • You will need a minimum recommended broadband speed of 2 mbps
  • OR You need a strong 3G or 4G signal
  • Please note; live racing in app may not be compatible on all handsets/tablets.

 

iPhone

  • You will need iOS version 6.1 or above
  • You need a minimum broadband speed of 2 mbps

OR You need a strong 3G or 4G signal

 

Mobile web

  • You will need OS5, OS6, OS7 on BlackBerry handsets
  • You will need WP7.5+ on Windows Phone
  • You will need Symbian OS S^3 on Nokia
  • You will need a minimum recommended broadband speed of 2 mbps

OR You need a strong 3G or 4G signal

 

Online

  • You need to ensure you have one of the following OPERATING SYSTEMS:

Windows: XP, Vista, Windows 7 and 8*                                                                 
Apple Macintosh: Leopard (10.5) or Snow Leopard (10.6)                     

* Please be advised that Windows 7 (64 bit) is not supported due to Adobe not developing a 64 bit Flash Player at this time. If you have Windows 7 64 bit then please ensure that you are using a 32 bit browser such as Firefox or Google Chrome.

  • You need the latest version of Adobe Flash Player and have this set as your default media player, you can download it for free via the following link; http://get.adobe.com/flashplayer/
    • If you are having login or viewing issues we want to eliminate any technical issues with your web browser so we would ask you to, in the first instance, use or download one of the listed web browsers below (which is different to your current browser).

 

Google Chrome:  http://www.google.com/chrome/index.html?hl=en-GB&brand=CHMA&utm_campaign=en_gb&utm_source=en_gb-ha-emea-uk-bk&utm_medium=ha

 

Firefox: http://www.mozilla-europe.org/en/firefox/

 

Internet Explorer 7: http://www.microsoft.com/Downloads/details.aspx?familyid=9AE91EBE-3385-447C-8A30-081805B2F90B&displaylang=en

 

Internet Explorer 8: http://www.microsoft.com/windows/internet-explorer/default.aspx

 

Opera: http://www.opera.com/download/

 

Safari: http://www.apple.com/safari/download/

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