Terms & Conditions
Racing UK Website & Online TV Subscription Terms and Conditions
Current Competitions and Offers
General Competition and Offer Terms and Conditions.
Please note, each competition will have its own specific terms and conditions which will be published at the time of the competition.
- The winner(s) will be drawn at random after the closing date.
- The judge’s decision is final and no correspondence will be entered in to.
- If for any reason the winner cannot accept a prize or cannot be contacted, Racing UK is entitled to re-draw and award the prize to another entrant.
- Applicants must be over 18.
- The competition is not open to Racing UK staff, employees, agencies or other persons associated with the competition.
- Not applicable to existing subscribers.
Promoter: Racing UK, Gillingham House, 38-44 Gillingham Street, London, SW1V 1HU
Racing UK Club Days
Last updated 13:47 January 31st 2013
- Cannot be used in conjunction with any other offer.
- Strictly non transferable, these Club Day e-tickets are for use by Racing UK Members/subscribers only.
- Not for use by on-course bookmakers or their employees.
- Strictly not for re-sale (value 0.0001p).
- For monetary offers, payments must be processed fully before tickets are dispatched.
- Each ticket offer has its own specific booking deadline, which must be adhered to. This can be found in the Club Magazine and on Racinguk.com
- Issued subject to the rules of Racing UK and also to the Racecourse Regulations & notices, copies available on request.
- Racecourses have the right to refuse entry.
Racecourse Annual Members’ Offer
*This offer is only available to all new and reinstating residential customers in the United Kingdom and the Republic of Ireland until Sunday, 5 March 2015. 12 month minimum term applies. Offer price is £15 per month (€18 per month in the Republic of Ireland) for six months. After the 12 month promotional term the subscription will revert to the full price of £22.50/€28 per month. Offer is only applicable via call centre agent, not available via automated subscription service or online. No other method of subscription will qualify for the offer. Offer cannot be used in conjunction with any other offer and there is no monetary alternative. Any outstanding debt must be paid in full before offer is applicable. Racing UK reserves the right to withdraw this promotion at any time. Terms and conditions correct as of 29 September 2014.
**More than 3 devices can be chosen for an additional fee. Racing UK Anywhere is not available for subscribers on Virgin Media or UPC.
GENERAL TERMS & CONDITIONS
Welcome to RacingUK.com this website is operated by Racing UK Limited.
1. Copyright and Trade Marks
This website and its design, text, graphics, illustrations, images and video and the selection and arrangement thereof and software are copyright of Racing UK or their licensors. The trademarks depicted on this website are the property of Racing UK or their licensors and they retain all rights in such trademarks.
The sports archive photographs are supplied and used under licence.
ALL RIGHTS ARE RESERVED AND REPRODUCTION OF PART OR ALL OF THE CONTENTS OF THIS SITE IS PROHIBITED OTHER THAN IN ACCORDANCE WITH THE PERMISSIONS BELOW:
IT IS EXPRESSLY FORBIDDEN TO DOWNLOAD, COPY, REPRODUCE, RETRANSMIT OR IN ANY WAY USE THE VIDEO AND AUDIO ELEMENT OF RACING UK EXCEPT WHERE PERMITTED OR SPECIFICALLY AUTHORISED SUCH AS VIA RACING UK DOWNLOAD PLAYER WITHIN THE RACING UK CHANNELS OR WEBSITE OR ANY OTHER VERSION OF RACING UK.
IT IS EXPRESSLY FORBIDDEN TO COPY, DUPLICATE, DOWNLOAD ALL VIDEO CONTENT ON RACING UK FOR UPLOAD AND DISTRIBUTION TO ANY VIDEO SHARING WEBSITE SUCH AS YOU TUBE, MY SPACE, GOOGLE VIDEO AND ANY OTHER KNOWN OF OR YET TO BE CREATED VIDEO SHARING SITE WITHOUT THE FULL WRITTEN PERMISSION OF RACING UK
IT IS EXPRESSLY FORBIDDEN TO INSERT OR PRESENT RACING UK OR TO PRETEND TO REPRESENT RACING UK OR ANY OF ITS CONTENT AS PART OF ANY THIRD PARTY VIDEO SITE OR ANY AGGREGATED INTERNET TV OR IPTV SERVICE WITHOUT THE FULL WRITTEN PERMISSION AND / OR LEGAL CONTRACT ENTERED INTO WITH RACING UK.
IT IS EXPRESSLY PERMITTED ONLY for non-commercial private purposes only without making any gain and that you will not permit any other person or persons to use the Services. You must keep your password secure and never share passwords or other access codes with anyone or make them accessible to others. You will not copy, record or store all or any part of the Services.
Permission is granted to download only the text based content contained on this website to a single personal computer and to print a hard copy of such materials solely for personal, non-commercial use.
Permission is granted for you to copy extracts of texts from news articles that appear on this website for non commercial supply, in text format only, to individual third parties for their personal, non commercial use, but only if: you acknowledge our website as the source of the extract and include a prominent reference to this website's URL. If the supply by you of the extract is via the internet, such acknowledgment must include a hypertext link to this website with the copy of the extracted material; and you inform the third party that the conditions set out in this Section 2 apply to him/her and that he/she must comply with them; and you re-produce the extracted material in complete and unmodified form and, if the supply by you of the extract is via the internet, that you do not frame the extract within your own website.
For the purpose of these terms, non commercial supply or use shall mean that neither you nor any third party may charge for viewing any materials that have been downloaded or copied from this website, and that neither you nor any third party can use any materials from this website to attract others to buy goods or services. Any other use of materials on this website, including storage and recording (other than on a purely transitory basis to permit you to view them), reproduction, modification, distribution, re-transmission, diversion or republication, without the prior written permission of Racing UK, is strictly prohibited. This means, for example, that you must not use on any other website any materials displayed on this website from time to time.
2. Data Protection
The information and data ("personal data") which is provided by you in connection with this website will be held on the computers and manual records of, and will be used by Racing UK only.
The personal data shall be used by the companies for the following purposes:
i) to update and develop the companies' records and for assessment and analysis including market and service/product analysis;
ii) to assist the companies in the provision of services/products to you; and
iii) to facilitate reviews, developments and improvements to the services/products offered to you.
Racing UK may inform you from time to time by e-mail about relevant news, information, services and products offered by Racing UK which they believe may be of interest to you and which may be of benefit to you to make your life better, easier and help you make the best use and the most enjoyable use of Racing UK . By law you are entitled, upon payment of a fee, to receive a copy of information or data about you that is held by any of the companies. You are also entitled to require the rectification, erasure or blocking of any such information or data which is inaccurate or not up-to-date and held by the Racing UK . If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your information or data held by the companies, please write to Racing UK at the address below stating your full name and address and providing any other relevant information.
The views expressed on this website are the views of the contributors to it and not necessarily the views of Racing UK . Racing UK is not responsible for any material included on this site by any third party which is defamatory, abusive, obscene, illegal or otherwise in breach of any person's rights; does not make any representations or warranties that the information and/or material contained on or accessible via this site is accurate, complete or current or that use of the site is free of risk of viruses or other damage. unless otherwise agreed in writing and except as provided in the conditions of sale, Racing UK , shall not be liable to you for: (i) any direct loss; (ii) any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss whatsoever, in each case, whether such loss arises in contract, tort, negligence, misrepresentation, breach of statutory duty or otherwise and even if Racing UK have been advised of the possibility of such loss.this does not affect your statutory rights as a consumer under english law.
38-44 Gillingham Street
TERMS & CONDITIONS OF PURCHASE FOR RESIDENTIAL CUSTOMERS (Not for Commercial Use)
PLEASE READ THESE TERMS AND CONDITIONS BEFORE SUBSCRIBING FOR SERVICES.
YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD AND AGREE WITH THESE CONDITIONS NOW AND EVERY TIME YOU USE THE SERVICES, AND YOU ACCEPT ANY REVISED VERSION.
In clicking on the "Continue" button, you are entering into a legally binding agreement with Racing UK Limited to purchase the Services. The contract is conditional on payment being authorised by your card issuer and is at all times subject to these Conditions.
RACING UK RESIDENTIAL SUBSCRIPTION TERMS AND CONDITIONS
These are the terms and conditions relating to your Racing UK digital satellite television service subscription.
We are Racing UK Limited. a company registered in England & Wales with company number 4809913, registered office: 10th Floor, Met Building, 22 Percy St, London W1T 2BU (“Racing UK”). Reference to “Racing UK”, “we” or “us” in this Contract shall be read as references to Racing UK. You can contact us at the above address or at Racing UK, PO Box 26853, Kirkcaldy KY2 9BG, or call in the United Kingdom, 0344 855 2977 and in the Republic of Ireland, 0818 776 700.
Address: your home address in the United Kingdom or the Republic of Ireland.
Channel: the Racing UK channel available to you on television.
Conditions: the conditions in this Contract set out below and any changes we may make to them in accordance with this Contract.
Connection Fee: the fee payable in order to connect to the Service
Contract: this contract (including the terms of any Option chosen by you), authorising you to
receive the Service for private viewing on television at the Address only within the United Kingdom and Republic of Ireland.
Digibox: an authorised satellite decoder using Sky’s digital conditional access (encryption) system [or through Freeview].
Minimum Term: the minimum term during which you are obligated to first subscribe to the Service under this Contract which minimum term shall be a period of twelve (12) months from the date on which you first subscribe to the TV subscription Service unless otherwise agreed in the Option chosen by you.
Option(s): any of the purchase or platform options we offer from time to time.
Service: the Option(s) chosen by you. If during this Contract you wish to change your Option(s) and we allow this, the Service is the new Option(s) you choose.
Sky: British Sky Broadcasting Limited.
SSSL: Sky Subscribers Services Limited.
Subscription Payment: the payments you must pay us to provide the Service.
United Kingdom: the United Kingdom of Great Britain and Northern Ireland, the Isle of Man and the Channel Islands.
Viewing Card: the card that will allow you to receive the encrypted digital satellite services (such as the Service) when used with a Digibox.
2. Subscription Payments
(a) Unless otherwise agreed you will be charged for the Service from the date you are enabled to receive the Service under this Contract through the Option(s) you have chosen.
(b) You must pay us the Connection Fee and Subscription Payments in advance for the Option that you have chosen in your Contract. For Direct Debit, Debit and Credit Card payments we will collect the amount due automatically from your account each month (or as otherwise agreed in your Option) after we have enabled your Viewing Card to receive the Service.
(c) We may change your Subscription Payment at any time by giving you at least one month’s notice. Your rights to cancel the Service if we increase your Subscription Payment are set out in Condition 8(f) below.
(d) Your Subscription Payment may change at any time if you change your Option and you will immediately pay the current price for that new Option from the date you change your Option.
(e) We may also charge any other payment due under this Contract under your Direct Debit, Debit, or Credit Card instructions together with any other payments which you agree that we may charge under that instruction.
(f) We may alter your Direct Debit, Debit or Credit Card instruction if your Subscription Payment changes for any reason.
(g) We may refuse your application for subscription to the Service based on the results of an assessment of your credit standing using credit searches. We may from time to time assess your credit standing during your subscription; we will apply reasonable practices for the administration of your account based on the result of that credit search, including if we believe it is reasonable applying different payment terms to your account. We will notify you in advance of any change in payment terms. Your right to cancel in the event of any such change to payment terms is set out in Condition 8 below. We may use information from, and supply information to, outside agencies for this credit searching.
(h) A reasonable non-refundable registration fee notified to you or publicised on our website and/
or our marketing from time to time, if applicable, shall be paid by you with the first Subscription Payment due for the Service under this Contract. Also we can charge a reasonable non-refundable administration fee if you want to change your Service and we allow this. Such administration fee will be notified to you or publicised on our website prior to being applied to your account.
(i) If you have missed any payments you owe to us, we can suspend provision of the Service without giving you notice. This does not affect our right to end the Contract under Condition 8 below.
3. Channel and Programming
(a) We can replace or withdraw advertised programmes. We can change, increase or reduce the number of hours of the Channel. We may encrypt or unencrypt the Channel at any time.
(b) We can vary the Channel and vary or withdraw the Option you have chosen.
(c) If such changes are significant you may have a right to cancel under Condition 8(f) below.
(d) This Contract does not authorise you to receive any pay-per-view services of any kind.
4. Extra Channels
We may offer you extra channel(s) as part of the Service. If any increase in Subscription Payment would result from the addition of extra channel(s) we will notify you in accordance with Condition 2(c).
We will not be liable under this Contract for:
(a) any fault in a Digibox or television set or online or mobile platform or device you use;
(b) any fault in your Viewing Card caused by your tampering with it, your negligence or failure to
follow our instructions or these conditions;
(c) use of a Viewing Card with any decoding apparatus we do not authorise;
(d) the ending by you or us of this Contract in accordance with Condition 8;
(e) our failure to provide the Service caused by events outside our reasonable control; and
(f) any loss or damage caused by us or our employees or agents in circumstances where:
(i) there is no breach of a contractual obligation or a legal duty of care owed to you by us or by any of our employees or agents;
(ii) such loss or damage is not a reasonably foreseeable result of any such breach; or
(iii) such loss or damage results from breach by you of any term of this Contract.
6. Copying and copyright
(a) You must not do any of the following:-
(1) Copy, redistribute or relay the Channel or any part of it or otherwise deal with the Channel or any part of it.
(2) Produce, supply or otherwise exploit any programme, service or content (whether audio or audio-visual or otherwise) using the Channel or any part of it or otherwise use any part of the Channel for any commercial purpose whatsoever;
(3) Sell or make any charge for watching the Channel or any part thereof;
(4) Show the Channel in any business premises (including, without limitation a public house, office, club, hotel, guest house, or similar premises) or show the Channel in public to an audience even if no charge is made, or otherwise use the Service or any part thereof other than to view the Channel in private for non-commercial purposes at your Address in the United Kingdom or Republic of Ireland:
(5) Show the Channel in any licensed betting shop, bookmaker shop or other venue where bets are takenin any territory ; or
(6) directly or indirectly use or permit the Channel to be used by any person for the purpose of or in connection with any betting operation or producing so-called "off-tube" commentary.
(b) Any of the foregoing will be considered a material and serious breach of the Conditions
(c) We may disable or alter remotely certain functions of your Digibox so as to prevent you from copying the Channel and we may prevent you from receiving the Channel if your Digibox allows copying of the Channel which we are bound by contract to prevent.
7. Changing the Conditions
(a) We will give you at least one month’s notice of any changes or additions to these Conditions.
We will not use this right to vary the terms of any special offer which applies to you, and which you have accepted during the term of the offer.
(b) All changes referred to in this Condition 7 will be posted on Racing UK’s official website (www.racinguk.com)
(c) Your right to cancel if we make any significant change to the terms and conditions of this Contract are set out in Condition 8.
8. Ending the Contract
You may cancel this Contract within the 14 day statutory cooling-off period. In such circumstances, the Connection Fee will not be refundable, and you will be charged for the number of days for which you have received the Service. After such period, unless Conditions 8(a) (b) or (f) apply, this Contract will stay in force for at least the Minimum Term.
The Contract will otherwise continue unless it is ended according to the Conditions below.
(a) If we reduce or vary significantly the total amount of programmes available on the Channel within, or the level of service of, your chosen Option, or change the terms and conditions to your detriment, you may end this Contract by giving us a minimum of one month’s notice in writing or by telephone within 30 days of the change in programmes or level of service or terms and conditions as applicable.
(b) If you break any of the Conditions of this Contract, or act in a way towards our staff or agents which we reasonably consider to be inappropriate we can immediately terminate the Contract at any time (including during the Minimum Term). We can also terminate this Contract at any time (including during the Minimum Term) if we cease to broadcast, distribute or otherwise supply the Channel for any reason. If we do this during any Minimum Term and the effect of this change is to reduce significantly the total amount of programmes available on the Channel within, or the level of service of, your chosen Option, you may end this Contract by giving us one month’s notice in writing or by telephone and if you have paid annually in advance then at your request, we will refund you a pro-rata amount of any Subscription Payment in respect of the period after the date of cancellation.
(c) Except where you break the Conditions of this Contract, or where we cease to broadcast, distribute or otherwise supply any Channel for any reason, we will not terminate this Contract during the Minimum Term. We may during that period and later vary this Contract and the Service in the ways described in this Contract. We may terminate this Contract after the Minimum Term by giving you two months’ notice.
(d) If you or we end this Contract, we will block the entitlement to the Service on your Viewing Card and you will not be entitled to receive the Service.
(e) We will not refund any Subscription Payments or other payments made under this Contract if we end this Contract because you have broken the Conditions. If during the Minimum Term you end this Contract (other than when you have a right to do so) or we end it because you have broken the Conditions, you will have to compensate Racing UK for any reasonable loss or costs we suffer as a result which loss or costs shall include without limitation all Subscription Payments payable by you to Racing UK for the full Minimum Term.
(f) Notwithstanding any term to the contrary set out herein you shall have the right to terminate this Contract by giving us notice in writing or by telephone (i) during the period described in Condition 2(c) if within any Minimum Term the Subscription Payment shall increase for any reason described in Conditions 2(c) and/or 4 or (ii) during the period described in Condition 8(a) if during the Minimum Term, the amount of Programming shall change for any reason described in Conditions 3(a) and/or 3(b) and these changes amount to a significant reduction in the Service provided.
(g) For the avoidance of doubt, the Connection Fee is non-refundable if the Contract is terminated in accordance with the above Conditions.
(g) Once the Minimum Term has expired you may end the Contract by giving us a minimum of one month’s notice in writing or by telephone.
NB When the Contract ends for any of the reasons set out above, you will no longer receive the Channel either on television (or online if you have paid annually in advance.).
9. Right to Transfer the Contract
You may not transfer your rights or obligations under this Contract to anyone else. We can transfer some or all of our rights or obligations to another person firm or company if this transfer does not affect the Service in a negative way.
If you give a notice that is required under this Contract it must be in writing or by telephone. If we give notice that is required under Conditions 2(c), or 7 of this Contract we shall only be required to post this notice on our official website (www.RacingUK.com). If we give notice that is required under any other Condition of this Contract it must be in writing.
11. Data Protection
To allow you to receive the Service it is necessary for us to use and share the personal details
you provide us. Where you have given us your consent we may use and share data for marketing
and research purposes and we may pass such information to companies other than those set out
above. You also agree that we may use and pass information to other companies for use in making credit decisions, for fraud prevention and to pursue from you any sums owing by you to us under this Contract.
12. Your Viewing Card
(a) Your Viewing Card acts as a key so that you can unlock (unencrypt) the Service. Having the Viewing Card does not mean you have a right to own the Viewing Card after it is sent to you and does not mean you have the right to receive the Service. The Viewing Card remains the property of SSSL. If Racing UK or SSSL asks you to, you must return the Viewing Card after the Contract comes to an end or if Racing UK or SSSL requires you, to return it when it sends you a replacement.
(b) Only you may use the Viewing Card which Racing UK or SSSL sends you. You can use the Viewing Card at your Address only with the Digibox in which it is first used to receive the Service and you must use it for private viewing purposes only. You must.comply with the Conditions set out in Clause 6(a).
(c) If you give the Viewing Card to anybody else Racing UK or SSSL can make it invalid and/or terminate the receipt of the Channel.
(d) You must not tamper with the Viewing Card or Digibox or use it for anything that Racing UK or SSSL do not authorise.
(e) In order to continue to receive the Service without interruption your Viewing Card must be kept in your Digibox at all times and you will need to keep the Digibox connected to a mains supply and suitable satellite dish and in standby mode when not in use. You must allow Racing UK or SSSL to update the software in your Digibox by sending additional signals via satellite to your Digibox. The software in your Digibox remains SSSL’s property.
(f) Racing UK and SSSL shall be entitled to disclose your name address and the Services you receive via the Viewing Card as part of the proper administration of the digital satellite system.
(g) Your Viewing Card must not be used outside the country (either the United Kingdom or the Republic of Ireland) it was supplied for use in and any change of Address must be notified to Racing UK and SSSL immediately.
(a) This Contract is governed by the laws of England. Any dispute can be dealt with by the courts in England and Wales.
(b) This Contract only applies if your Address is in either the United Kingdom or the Republic of Ireland. If you move home from the United Kingdom to the Republic of Ireland you will not be entitled to receive the Channel.
RACING UK IPHONE SUBSCRIPTION TERMS AND CONDITIONS
Please read below before you subscribe to Racing UK on your iPhone, iPod Touch or iPad.
• Anyone with an iPhone, an iPad or an iPod Touch with an iTunes account can access Live Video with a valid subscription.
• If you already have a subscription to Racing UK’s other services, you still need to pay again to view on your iOS device. The iOS application operates on a platform completely independent to other platforms available for TV or PC/Mac
• Racing UK Live Video is available on a subscription basis:
o Monthly rolling subscription: £14.99 /month*
o Annual rolling subscription: £149.99 /year*
Your subscription will be automatically renewed at the end of each period unless you unsubscribe
(see below How do I unsubscribe from an Apple subscription to Live Video?).
• To access the service, download the application from the iTunes store (or the App Store) then choose between a monthly or annual subscription. You will have access to Live Racing UK within a few seconds. You will be billed via your iTunes account.
• In order to unsubscribe from Live Racing UK Video on the Racing UK iPhone app, please follow these steps:
o Launch the App Store from your iOS device home screen
o Click on Featuredo Scroll down to Apple ID and click on it
o Click on View Account o Enter your Apple ID Password
o Scroll down to Subscriptions and click on Manage
o Click on ON next to Auto-Renewal
o A window is displayed asking you to Turn Off Auto-Renewal, please click on Turn Off
o When you get back to the Subscriptions screen, you will see that the button next to Auto-Renewal is OFF
You can access Live Racing UK Video until the end of your current subscription and will be no longer charged a monthly or annual fee once your subscription period expires.
This Website may have links to other websites. Third party websites should have their own privacy policies and we recommend that you read such policies to find out how your personal details are protected. We are not responsible for the content or the privacy policies of these third party websites.
1. Information We Do and Don't Collect
1.1 When you use this Website we may collect details about you, which may consist of your contact details (such as your name or e-mail address) or other anonymised information about you such as your computer's IP address.
1.3 We use details that we collect about you to fulfil orders you have made for products or services and/or to improve our understanding of customer needs in developing the Website.
1.4 Where you have given us your permission to do so, we (and/or third parties where applicable) may contact you with details of products, offers, services and promotions.
1.5 If we contact you via e-mail or SMS we will give you the opportunity to decline to receive future e-mail and SMS messages from us.
We do not store the financial details (credit or debit card numbers and billing information) of our subscribers.
2. Who Do We Share The Information We Collect With?
2.1 We will not sell, trade or rent your personal information to others unless you have given us your permission to do so. If you give us such permission then you may be contacted by our advertisers, partners, affiliates or other third parties with offers relating to their products, offers, services or promotions.
2.2 You should know that if we are requested by the Police or other regulatory or government authority investigating suspected illegal activities to provide your personal details, we will do so.
3. Data Security
We have adopted measures to ensure that users' personal details are not misused, accidentally destroyed, lost or altered. Where information is transferred to a third party, that third party will be required to keep your personal details secure.
4. Transfer of Details Overseas
Given the global nature of the Internet, use of the Internet to collect and process personal details may involve the transmission of data internationally. Therefore, by browsing this Website and communicating electronically with us, you acknowledge and agree that we may process your personal details overseas. However, we will always ensure that any third party to whom your personal details are transferred will take appropriate steps to safeguard your personal details.
5. Updating Your Details
5.1 You can update the personal details we hold on you by e-mailing us at: [firstname.lastname@example.org].
6. Accessing Your Details
6.1 We will provide you with a summary of personal details that we hold on you upon your written request, subject to an administration charge of £10 per request. To make a request, you should send an email to [insert email address] and provide your full postal address and postcode.
6.2 You can also request that the personal details that we hold about you are removed from our system. However, this may mean that we can no longer provide you with the products or services that you wish to receive.
7.1 What is a "Cookie"?
"Cookies" are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer's hard drive, and they can be used for a wide range of purposes, such as identifying your computer's previous visits to this Website, and to ascertain the most popular features of this Website.
Any purchase for Live Video made in our iOS app for iPhone, iPad or iPod Touch made through Apple’s in-app auto-renewable subscription is handled by Apple and no financial details are passed to Racing UK. Please read our FAQs about how to subscribe, costs of subscription and how to unsubscribe from the Live Racing UK Video service for iPhone, iPad and iPhone Touch. http://www.racinguk.com/about-us/terms-and-conditions